Feedback and Complaints
We welcome customer feedback as this helps us improve our service to customers. Should you have an issue or concern we would welcome the opportunity to discuss this with you.
Feedback
How do I supply feedback?
Our customers are important to us. Therefore, we are always happy to listen to feedback on ways we can improve our service. Should you wish to supply feedback then you can contact us via Telephone, Email, or in Writing using the information below
- Telephone 01443 841 444
- Email info@rent2bytv.co.uk
- Write to us: Customer Service Department, Rent2BuyTV Ltd, Office 4, JR Business Centre, Main Avenue, Treforest, CF37 5ST
Complaints
How Do I Make a Complaint?
Call Us – 01443 841 444
Our dedicated customer service teams are available Monday to Friday from 9am to 5pm.
Email Us – info@rent2buytv.co.uk.
Write To Us – Customer Service Department
Rent2BuyTV LTD, Office 4, JR Business Centre, Main Avenue, Treforest, CF37 5ST
For us to investigate your complaint, please make sure you include the following information:
- Full Name
- Address including Postcode
- Contact number
- Date of Birth (if you are an existing customer)
- Information about your complaint and how you have been affected
What Happens Next
Once we have received your complaint, we will send you a letter of acknowledgement within 5 working days explaining our complaints process and when you can expect to hear from us. Upon completion of our investigations we will issue a full and final response, in writing. This will include details of how we reached our decision and what further action we intend to take.
Please note: Where a complaint is more complex and requires more time for us to investigate we will endeavour to contact with updates on a regular basis.
Financial Ombudsman Service
If you are not satisfied with our final response you may refer your complaint to the Financial Ombudsman provided:
- You have received a final response letter and dissatisfied with the outcome
OR
- 8 weeks have elapsed since you first registered your complaint and we have not sent you a final response letter.
Please be aware you will need to contact the Financial Ombudsman within 6 months of receiving our final response letter.
The Financial Ombudsman Service may be contacted by:
In Writing to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By Telephone: 0300 123 9123 (from a mobile) or 0800 023 4567 (from a fixed line)
By Email: complaint.info@financial-ombudsman.org.uk
For further information visit their website: www.financial-ombudsman.org.uk